You may be wondering, “Does Sears still guarantee Craftsman tools?” Well, let’s dive into this topic and find out! Craftsman tools have been a staple in many households, known for their durability and reliability. But with the changing landscape of retail, it’s important to know if Sears, the famous department store, still stands behind these coveted tools. So, let’s explore and uncover the answer together!

Craftsman tools have long been synonymous with quality, making them a favorite among DIY enthusiasts and professional craftsmen alike. Backed by a reputation built over decades, these tools have earned the trust of many. However, with the rise of online shopping and the evolving retail industry, it’s natural to question if Sears still upholds its guarantee on Craftsman products.

In this article, we’ll delve into the history of Sears and Craftsman tools, exploring their relationship and any changes that may have occurred. We’ll explore whether the guarantee on Craftsman tools still holds true, providing you with the insights you need to make informed decisions about your tool purchases. So, let’s get started and uncover the truth about Sears’ commitment to guaranteeing Craftsman tools!

does sears still guarantee craftsman tools?

Does Sears Still Guarantee Craftsman Tools? Exploring the Warranty and Service Options

When it comes to high-quality tools, Craftsman has been a trusted name for decades. But in recent years, with the changes in ownership and the rise of online shopping, many customers have been wondering if Sears still guarantees Craftsman tools. In this article, we will delve into the current state of Craftsman warranty and service options, providing you with a comprehensive guide to help you understand what you can expect when purchasing Craftsman tools.

1. The Legacy of Craftsman Tools

Craftsman tools have long been regarded as the gold standard in the industry, known for their durability, reliability, and excellent performance. For over 90 years, Craftsman tools were exclusively sold through Sears, giving customers the assurance of quality backed by the Sears reputation. However, in 2017, Sears sold the Craftsman brand to Stanley Black & Decker, which set off a series of changes that brought about questions regarding the warranty and service of Craftsman tools.

Despite the change in ownership, Craftsman continues to maintain its commitment to producing high-quality tools. While the tools are no longer exclusively sold at Sears, they are still available at various retailers both online and offline. So, let’s explore how the warranty and service of Craftsman tools have evolved following the transition.

Under Stanley Black & Decker, Craftsman tools now come with a new warranty policy that aims to provide customers with the same level of quality and support they have come to expect. In essence, while the warranty procedures have changed, the commitment to standing behind the Craftsman brand remains steadfast.

2. The New Warranty Policy

With the change in ownership, the warranty policy for Craftsman tools has been revised. Previously, Sears offered a lifetime warranty on Craftsman hand tools, meaning that if a tool broke or failed to perform, Sears would replace it free of charge. However, under Stanley Black & Decker’s management, the current warranty policy has some differences.

For hand tools, such as wrenches, pliers, and sockets, Craftsman now offers a lifetime warranty. If a Craftsman hand tool breaks or fails to perform, you can take it to any authorized service center or retailer to have it replaced. This means that even if you no longer have a Sears store in your area, you can still benefit from the lifetime warranty by visiting a participating retailer.

Power tools, on the other hand, are covered by a limited warranty. Under this warranty, Craftsman power tools are guaranteed to be free of defects in material and workmanship for a specified period of time, typically ranging from one to five years, depending on the specific tool. If your Craftsman power tool malfunctions within the warranty period, you can take it to an authorized service center to have it repaired or replaced.

3. Finding Authorized Service Centers

If you find yourself in need of warranty service for your Craftsman tools, it’s crucial to know where to go. While Sears is no longer the exclusive retailer, there are still authorized service centers and retailers that can provide support for Craftsman tools. You can visit the official Craftsman website to find a list of authorized service centers near you or contact Craftsman customer service for further assistance.

Moreover, many retailers that sell Craftsman tools, both online and offline, have their own dedicated customer service teams that can assist you with warranty claims or repairs. It’s important to keep your proof of purchase handy, as it may be required for warranty claims.

Remember, when dealing with warranty claims for Craftsman tools, it’s essential to follow the instructions provided by the manufacturer or the authorized service center. By doing so, you can ensure a smooth warranty process and get your tools back in working order as quickly as possible.

4. The Value of Craftsman Tools

Despite the changes in ownership and the modified warranty policy, Craftsman tools continue to offer exceptional value to customers. The brand’s commitment to quality and its extensive catalog of reliable tools make it a favorite among professional craftsmen, DIY enthusiasts, and homeowners alike.

With Craftsman tools, you can expect superior performance, durability, and a wide range of options to meet your specific needs. From wrenches and screwdrivers to power tools and lawn equipment, Craftsman has you covered. And with the updated warranty policy, you can have peace of mind knowing that your investment is protected.

In conclusion, while Sears no longer exclusively sells Craftsman tools, the warranty and service options for Craftsman tools continue to provide the level of support customers have come to expect. Whether you are a professional tradesperson or a casual DIYer, Craftsman tools offer the reliability and performance you need to get the job done. So, rest assured that when you purchase Craftsman tools, you are investing in a brand that still stands behind its products.

Key Takeaways: Does Sears still guarantee Craftsman tools?

  • 1. Sears still honors the lifetime warranty on Craftsman hand tools.
  • 2. Power tools and select products now have a limited warranty.
  • 3. Sears offers repair services for Craftsman tools.
  • 4. Craftsman tools purchased from third-party sellers may not be covered under the warranty.
  • 5. It’s advisable to check with Sears for the specific warranty details on Craftsman tools.

Frequently Asked Questions

Here are some common questions related to the guarantee on Craftsman tools at Sears:

1. Can I still get a guarantee on Craftsman tools at Sears?

Absolutely! Despite recent changes in ownership, Sears still honors the Craftsman tool guarantee. The guarantee covers defects in material and workmanship, ensuring you get a reliable product. So, if you encounter any problems, you can rely on Sears to assist you.

Keep in mind that the guarantee period may vary depending on the specific tool and its intended use. It’s always a good idea to check the guarantee details on the Craftsman tool you purchase to understand the coverage duration.

2. How do I claim the guarantee on my Craftsman tools from Sears?

If you have a Craftsman tool that requires repair or replacement, contact Sears for assistance. You can reach out to them through their customer service hotline, visit a Sears store, or utilize their online support channels. Provide them with details about the issue you are facing, and they will guide you through the process.

Remember, it’s important to have proof of purchase, such as a receipt, when making a guarantee claim. This helps Sears verify the authenticity of the product and ensures a smoother resolution to your request.

3. What if the Sears store near me has closed down?

If you can’t find a Sears store in your area due to recent closures, don’t worry. Sears still offers support and services online. You can visit their website or contact their customer service team through their hotline or online channels. Even without physical store locations, Sears remains committed to helping customers with their Craftsman tool guarantee claims.

Additionally, Sears has authorized other retailers to sell Craftsman tools, so you may find authorized dealers near you who can assist you with your guarantee claims.

4. Are there any limitations to the Craftsman tool guarantee?

While Sears does offer a guarantee on Craftsman tools, it’s important to note that the guarantee does not cover normal wear and tear. If the tool has been subject to misuse or abuse, the guarantee may not apply. It’s crucial to read the guarantee details provided by Sears to understand the specific limitations and exclusions.

Furthermore, the guarantee typically applies to the original purchaser of the Craftsman tool. If you purchased the tool used or received it as a gift, it’s recommended to check with Sears regarding the applicability of the guarantee in these situations.

5. Can I exchange a Craftsman tool under the guarantee?

In most cases, Sears aims to repair or replace the defective Craftsman tool rather than offering an exchange. This is to ensure that you can continue using the same tool without additional cost. However, if a repair or replacement is not possible, Sears may provide an exchange or offer a refund based on their discretion.

It’s also worth noting that additional terms and conditions may apply when it comes to specific situations like discontinued products or special promotions. Checking the guarantee details provided by Sears will give you a better understanding of their exchange policies.

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So, to sum it up – Sears no longer guarantees Craftsman tools. Even though they used to, things have changed. If you buy Craftsman tools now, there’s no warranty, so be careful.

But, don’t worry! You still have options. Craftsman tools are now sold at other stores like Lowe’s and Ace Hardware. And these stores sometimes offer their own guarantees. So, if you want to buy Craftsman tools and protect your investment, it’s best to shop around and see what warranties are available.

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